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FAQ

General Information

What are the reasons I prefer your products and service?
There are some irresistible reasons to shop with www.wellhealth.com.au
1. Honest and friendly Customer service.
2. Money Back Guaranteed.
3. 100% genuine and good quality products.
4. Friendly, Experienced & Helpful massage and acupuncture service.
5. Free Shipping & Delivery for any orders.
6. We offer you the best service and good quality products with affordable prices.
7. Fast & Reliable Delivery.
8. Safe Online Shopping system with 128 SSL encryption.

Are your products genuine brand and good quality?
It is 100% genuine. Our reputation is built on your complete satisfaction.

Can I change my details, such as my address, email or phone numbers?
Yes, you can. Simply log in to your member area and click onto the heading that says change your personal details. From here you can change your details such as your address, telephone, postal address password etc.
Security & Payment

How safe is it to purchase in your online store?
We will endeavor to ensure your shopping experience will be safe, happy and satisfied. We secure your online transactions with 128 bit SSL certificate.

What Payment Options are available?
We will accept payment in the following ways:

Credit Cards
All credit card information is sent directly to our merchant account processing company, Commonwealth bank, through a highly secure 128-bit SSL encryption.

Bank Cheque / Money Orders
Please make cheque payable to “Ally’s Healing Centre”. Once cheque is received and cleared, your purchase will be processed immediately.

Electronic Funds Transfer
we will contact you with banking details for you to perform the electronic transfer.

Are my details secured?
Yes, we do not share your information gathered through this web site or any personal information with any other third party. The personal information that is collected from either the signup process, one on one visits telephone conversations or pickup request process is utilized solely for making the clients experience more convenient.
What can I do when my Credit Card Transaction can’t go through at checkout?
Please consider the following reasons:
◙ Incorrect credit card details was inputted. Please check the name, card number and expiry date corresponds exactly what it’s shown on your card.
��� Your credit card may have reached its limit.

If in doubt, please contact your credit card provider for more details.
Delivery Information

How long does it need to receive my parcel after I have placed my order?
Normally within 3 – 5 business days from your payment is processed successfully.

For remote areas, it may take up to 7 – 21 business days.
What happens if I haven’t got my parcel by the time?

Deliveries can take up to 8 business days for major cities and 21 working days for remote areas of Australia. If your order has not been received by this time, please contact us by telephone on 0293880285 or email us at admin@wellhealth.com.au to tell us your situation. As all deliveries are registered, we will immediately put a trace through for you to track the item location.

Are there any shipping /handling charges?
The shipping charges will be free if your purchased payment is over $150 for Australian Customers Only.

Shipping charge will be according to the weight of the parcel for rest area.
Click here for full shipping information.

How do you package your items?
To ensure that the product that you receive will be exactly the same as it is when it leaves our warehouse; all products sent to you will be double check and be wrapped in a thick layer of bubble wrap or boxed with shredded paper to fill in empty gaps to ensure stability of the product. Products will either be boxed or put in a large bubble before it is sent.

Do you deliver to PO BOX addresses?
We deliver your goods Australia-Wide! Orders placed before 3:00pm will go out by EXPRESS COURIER. Delivery usually takes 2-5 business days. For small Items, we can deliver to P O Box addresses. For large orders, we will only deliver to a physical address.

Please provide us with the correct shipping address to ensure fast delivery and safe arrival.
Order Information

How can I track the status of my delivery?
We want you to have full control and access to the status of your delivery. You can pin point the exact status by.

1. Logging into your account.
2. Going to your personal member area.
3. Clicking onto the ‘My Orders’ link.
4. Click onto ‘Order Details’.

You may encounter one of 4 different status alerts and each are decoded as follows:
Awaiting Payment – If you selected to pay by cheque or Bank Transfer (EFT) at checkout, we are still waiting for payment to be received. Once payment has been received and funds have been cleared, the status will be updated.
Payment Success – Your order has just been received and payment has been received and still pending to be sent.
Shipped – Your product has left our store and is heading your way via courier or Express Post. Turn around time is normally 2 – 5 business days.
Out of Stock – Waiting for Supplies – The product that you have ordered is currently out of stock. When stock arrives, it will be sent out immediately.
Cancelled – You have informed us to cancel your order. The order and will not be sent.

What is your refund /exchange policy?
We want you to be completely satisfied when you are interacting with our products and service.
Simply, we offer a full 60 days money back guarantee on all our products. We only have 3 criteria:

1. We require the goods returned to us to be in its original condition (Unopened & original package).
2. We require the goods to be returned to us within 60 days from the date of purchase.
3. We require that you complete a RMA form stating.
– Nature of return
– Reason
– Whether you like a refund or exchange

In an unlikely event that your order was damaged on arrival, you are required to contact us within 7 days and you will need to fill in a RMA form stating:
– Nature of return
– Whether you like a refund, credit or exchange

How To Use RMA Form:
Please send an email to support@wellhealth.com.au to obtain your RMA Form .

All returns should be sent to us with your RMA number to:
1/116 Spring street Bond Junction NSW 2022

Can I make changes or Cancellation to my order?
Changes and cancellation can only be made before your product is shipped out from our warehouse.

How do I redeem my gift voucher / claim my discount promotions?
All promotions and discounts awarded by Ally’s Healing Centre can be redeemed at check out.
The procedure is as follows:
1. Select and add the products that you wish to purchase to your shopping cart.
2. Click the check out button to checkout.
3. At the step 1 of the check out procedure, there will be a field at the bottom where you can enter your promotion code or discount code to claim your promotion. Enter this code into the field.
4. Click next.
5. You will go to the following page asking you to confirm your discount.
6. Click confirm your discount button if you wish to use your discount or promotional voucher.

What are the Terms and Conditions for using gift of discount coupon vouchers?
1. Gift vouchers and discount coupon are non-redeemable for cash.
2. Gift vouchers are not transferable to other members.
3. Gift vouchers can’t be used before the expiry date.
4. Discount coupon only can be used under the condition you have purchased over $60 products or service from Ally’s Healing Centre.